There are two ways for a user to place an order. Either a user can place order after accepting the estimate quote.
OR a user can create an order directly without ‘requesting a quote’ from the user dashboard.
For placing an order, the user will be redirected to a page where he will fill necessary details about the order. Details will include:
- Order details – such as order type, critical dates, origin and destination addresses.
- Billing information – like billing method, credit card information etc. You can pay through PayPal. You can also pay after the order has been delivered which is an offline payment method.
- Service level – Room of Choice, Threshold and White Glove.
- Items (add) – Packaging type, Description, Quantity, Height, Weight etc.
- Valuation – Insurance coverage.
- Accessorials – Extra accessories like extra work needed and so on.
After filling all the information above and clicking ‘Submit’ the order will be placed. and updated in the list of orders on the dashboard.
Now, our team will process the order at our warehouse hub. Orders can be of two types:
Pickup and delivery – In this type of order, we will first schedule with customer for pickup. Our team will go to the customer for pickup where they will capture images of the items and take survey and digital signature from customer and bring the order back to the warehouse hub with them. Order will then be inspected at the warehouse. Our inspection team will inspect the order and schedule it for delivery. Now the order will dispatch to the address where it has to be delivered. On delivery our team will take pictures of the items and scan documents like delivery receipt, all of which will be treated as a proof of delivery. Our team will unpack, assemble and perform other services based on the accessorials purchased by the customer.
Receive in and delivery – In this order type, the items will be delivered to our warehouse hub by the customer himself. Order will be inspected at warehouse. Our inspection team will inspect the order and schedule it for delivery. Now the order will dispatch to the address where it has to be delivered. On delivery our team will take pictures of the items and scan documents like delivery receipt, all of which will be treated as a proof of delivery. Our team will then unpack, assemble and perform other services based on the accessorials purchased by the customer.
Tracking an Order –
A customer can track his order anytime on his user account OR the website without even logging into his account by providing the unique ‘Order ID’
